In a brief review of the 580 model, described the results of a comparative test of the Verismo 580 against two competitive brands: Because you have to conduct a rinse cycle between each cup, the Verismo wasn't among the most convenient of single-serve machines in our coffeemaker tests.
In another 2018 incident, a black man was denied the code for the restroom for not being a customer, even though at the same time a white man was given that code before ordering anything.
It has since been remodeled and reopened as a Starbucks-branded store.